Hang n Hold provides this site and the products and services offered on it under the
following terms and conditions of service and website use. Please read them with
care. By using the Hang n Hold registered website or registering to use the services
offered you are stating that you have read and understood the Terms and agree
to be bound by them. Hang n Hold. reserves the right to terminate your membership at
any time, including Hang n Hold learns that you have provided false registration information
or have violated the Terms.
Modifications to terms
Hang n Hold reserves the right to modify the Terms from time to time. We will keep
the customer informed of these changes by posting a notification on the website
Homepage. The customer's sole recourse will be to discontinue use of the website.
Continued use of the website indicates the customer's understanding and acceptance
of the modified Terms.
Copyright and Trademarks and Restrictions on the use of the Website
The content of this website is copyright of Hang n Hold and belongs to Hang n Hold. or its
licensors. All other intellectual property rights are reserved. Certain of the
names, logos and other materials displayed on the website constitute trademarks,
trade names, service marks or logos ("Marks") of Hang n Hold. or other entities.
You are not authorised to use any such Marks, ownership of these Marks and the
goodwill thereof remains the property of A or those other entities. This website
is for personal and non-commercial use. You may not modify, copy, distribute,
transmit, display, perform, reproduce, publish, license, create derivative works
from, transfer or sell any information obtained from this website. You may only
download to your personal computer for viewing purposes and print out a number
of pages of this website for your personal use.
Geographical Coverage
Within UK Only: To check delivery details please contact our Customer Care Team
at sales@hangnhold.com. You acknowledge that the customer care team has access
to data relating to your orders and that it can disclose such data after conducting
the necessary identity checks. To check that we have carried out your instructions
correctly and in the interests of quality control, we may monitor and record
telephone calls to our contact centre.
Legal disclaimer
The services and all information, products and other content included in or
accessible from this web site, are provided on an "as is" and "as
available" basis and are subject to change at any time without notice.
Every reasonable care has been taken to ensure that the descriptions and colour
matching are accurate.
Limitation of liability
We shall not be liable to you in connection with any contract, in tort (including
negligence), contract or otherwise for any loss of profit, anticipated savings
or data that your business may suffer. We shall, however, be liable for losses
that you suffer as a result of our breach of contract and that could have been
contemplated by both you and us at the time the contract is concluded. We assume
no responsibility for the contents of any other web sites to which this Web
Site has links. These terms and conditions do not affect your statutory rights
as a consumer.
Price Adjustments
The price for the gifts will be as stipulated at the time that the customer
places the order. Hang n Hold. is entitled to make adjustments to the price to take
account of any increase in supplier's prices, or the imposition of any new taxes
or duties, or if due to an error or omission the price published for the goods
on the website is wrong, Hang n Hold. will inform the customer of the correct price
before a contract has been entered into. If a contract has been entered into
or the goods have already been delivered, Hang n Hold agree to supply the goods at
the published price. All prices on www.hangnhold.com website are exclusive
of VAT but exclusive of delivery and insurance charges which will be payable
as indicated at the time of placing the order.
Claims Limitation
Delivery dates are not guaranteed, and where delivery dates are given they are
without liability, although Hang n Hold will endeavour to ensure that delivery
dates and requirements are met wherever possible. If a specific delivery date
has not been requested the order will be fulfilled within 30 days.
If you receive an item from us which is faulty, which you did not order or
for any other reason which is our fault, please visit our Contact Us page where
we can inform us of the problem.
The Hang n Hold Customer Care department will issue the customer with a Returns Authorisation
number and notify them of the returns procedure. This does not affect your statutory
rights.
Returns Procedure
You have a right to cancel your order for any item purchased through our website
with or without reason within 24 hours of placing your order. After this 24
hour period your items will be despatched and sent to you.
We are unable to refund, replace or have the following type of items returned
to us; any perishable goods, unsealed software or item personalised or made
to your specification.
Hang n Hold are not liable for any postage costs incurred when returning unwanted
goods unless previously agreed with our Customer Services Team.
Items must be returned to Hang n Hold. Please fill out the RETURNS FORM, which can
be found on the shipping and returns page of our website. This form must be
copied into WORD and sent as an attachment in an email to sales@hangnhold.com.
The email must be titled RETURNS . We may ask you to return the item via the
post office or we can also arrange a pick up by Parcel Force for bigger and
heavier items. When returning items please make sure your returned parcel contains
you full name, order number, address and contact information so we can deal
with your return efficiently. You will also need to wait for the Returns Team
to get in touch with you before sending any returns to us. They will provide
you with Full Instructions
It can take between 3 -5 days for a response so please be patient. Our customer
services advisers will contact you and advise you on the best course of action
relating to your query.
Unwanted Goods
If you are not happy with your item for any reason then you are able to return
it to us for a replacement or a refund. We will only refund or replace items
that are in perfect resalable condition and are approved for refund or replacement
within 14 days of receipt of your order. Please fill out the form on the website
When returning items as unwanted it is your responsibility to pay all postage
costs for returns and it is your responsibility for the item until it reaches
us, we recommend you send any items Recorded Delivery back to us for your own
security or provide us with proof of posting. However you may return items to
us under any manner you wish.
If your item is unwanted and it is within 14 days of placing your order then
please contact us using the form and our customer services advisers will arrange
for you to return the item to us for a refund, credit note or replacement.
Faulty Goods
If the goods you receive are deemed to be faulty on arrival then please contact
us immediately so we can arrange to deal with your problem.
IF YOU HAVE SIGNED FOR THE GOODS AS OK , BUT HAVE OPENED THE PARCEL AND FOUND
IT TO BE DAMAGED YOU MUST NOTIFY US WITHIN 6 HOURS. If not your claim may be
rejected.
IDEALLY ALL GOODS SHOULD BE CHECKED AND THEN SIGNED FOR. IF AN ITEM IS DAMAGED
IT SHOULD BE SIGNED FOR AS DAMAGED and either refused or returned
We can replace or refund genuinely faulty items, providing the fault is not
a result of misuse. If the item is faulty due to misuse (this includes Electric
Scooter and all RC Products) then we will not be able to replace or refund the
item.
If it is deemed that your faulty item has become so through misuse then we
will return the misused item to you with an extra administration and shipping
costs of £8.99. We will keep hold of the product for a maximum 28 days
if you do not accept it back, after which we will dispose of if.
If you deem your item to be faulty then please contact our customer services
advisers using the form below who will arrange for you to return the faulty
item for our inspection. On agreement from Customer Services we will pay for
any reasonable return postage costs as long as pre agreed by customer services.
If you return the item without a pre-agreed postage return rebate then you may
be liable for the whole postage charge.
IMPORTANT : All items that are damaged upon receipt must be signed for as 'DAMAGED'
on the couriers signature form. We can only get our money back from couriers
if this is signed for as damaged if the item is delivered damaged. We advise
all customers to check contents immediately upon receipt and sign for the item
DAMAGED if it is indeed damaged.
Hang n Hold will only credit those customers that are looking for refunds or replacements
if items that are received damaged are signed for as damaged.
Wrong Items Sent
If the wrong item is sent to you by a direct fault of our own or third party
suppliers then please inform us.
We will happily refund or replace any wrong items sent to you.
Good(s) not arrived
If the goods you ordered have not been delivered and were purchased over 28
days ago then we will not refund or replace these items. We will not issue a
refund or credit note for missing/lost items purchased over 28 days ago.
If you do not receive your items then we reserve the right to ask you to wait
15 working days before we can re-dispatch the item. We will not refund missing
items, only re-dispatch and you must wait the 15 working day period to make
sure that the item does not arrive through the postal / delivery system.
We reserve the right to charge a redelivery fee for items that were not collected
or if a re-delivery is not arrange by you on receipt of a card from the Courier
or Royal Mail.
If your item has not arrived and the 15 working day period has passed you must
contact us and our customer services advisers will advise on how we will re-dispatch
your item and complete the necessary claim forms.
Vouchers and Discounts Hang n Hold allows the redemption of a single voucher, credit
note or discount code per customer order. Vouchers, credit notes and discounts
cannot be stacked or added in multiples against a single order.
Rejection of Electronic Payment Instructions
We reserve the right, in our sole discretion, not to accept or place an Electronic
Payment Instruction: if we consider it appropriate to first obtain further information,
confirmation or instructions from you or if we are unable to obtain authorisation
for your debit card or credit card, for payment of all or any part of the amount
instructed; or where we or our agents are prevented due to a Service Disruption
Event from transmitting or otherwise administering the Electronic Payment Instruction;
or where we have reason to believe the Electronic Payment Instruction was not
received from you or is for an illegal or unauthorised transaction.
Once made by you, an Electronic Payment Instruction is irrevocable. It is your
responsibility to ensure all transaction details are correct before sending
an Electronic Payment Instruction. Immediately before transmission of an Electronic
Payment Instruction, you will be presented with the details for confirmation
and at that point will have the opportunity to cancel the instruction. When
we have received your Electronic Payment Instruction, we will send you a Confirmation.
Once a Confirmation has been received, you will not be able to change or withdraw
the Electronic Payment Instruction. You should not assume your Electronic Payment
Instruction has been received and accepted until you receive a Confirmation.
Hang n Hold will issue a reference number for every Electronic Payment Instruction
and you will need to quote this number for any queries you may have in connection
with an Electronic Payment Instruction.
Email Communications
By agreeing to these terms and conditions, you give Hang n Hold, the right to contact
you via email in order to provide important updates pertaining your usage of
www.hangnhold.com. Hang n Hold will give regular updates via email for Orders, Enhancements
to the Hang n Hold Website and Services, Promotions and Offers, and Support Requests.
Hang n Hold reserve the right to contact customers via email, to offer support, for
orders that have been unsuccessful, and to allow the customer to complete the
order using a different method. Hang n Hold comply with the Privacy and Electronic
Communications Regulations when communicating using electronic mail.
Email Security
You acknowledge that communication by Internet e-mail is unavoidably insecure
in limited circumstances. By using the www.hangnhold.com Service, you accept
the risk of e-mail between price-crash.tv and you being intercepted by unauthorised
third parties. Hang n Hold shall not be liable to you for any loss, expense or damage
incurred or suffered by you in connection with such interception.
Third Party Email Address
If an e-mail sent by us to you is being sent to you via a computer network operated
by or on behalf of your employer, educational establishment or other third party,
you warrant that you are entitled and you consent to receive such e-mail communications
at that e-mail address. You also agree that we may refrain from sending you
any e-mails to such address without notifying you, even if you have subscribed
to receive them, if we receive a request from your employer, educational establishment
or other third party or your Internet service provider to stop sending e-mails
to that address.
Customer Service and Support
The customer is able to seek advice and support from the Hang n Hold Customer Care
team through their My Account area. Specific customer service enquiries will
be dealt with in normal office hours, 9.00am to 5.00pm Monday to Friday.
Complaint Handling
If you are not satisfied with the service provided by Hang n Hold your complaint should
be addressed to Customer Care Co-ordinator, Any complaint will be investigated
and you will receive a response within 5 working days of receipt.
If you still feel that your complaint has not been fully resolved, you can
write to the Customer Care Manager at the above address, from whom you will
receive a response within 15 working days from receipt.
Privacy
Your privacy is important to us. Please review our Privacy Policy, which also
governs your visit to this site, in order to understand our practices. Please
note your statutory rights are not affected.
Because people are rightly concerned about how web sites use information stored
about them, we have decided to publicly state what information is collected by
Hang n Hold and how we use it. If you have any questions about our privacy policy
please do let us know.
Information we collect:
•Like most web sites, our servers automatically log general information
about each visitor. This does not include e-mail addresses or other personally
identifiable details about visitors.
•We also log aggregate information about what pages are visited, and technical
information used to identify trends. This is not recorded in a way that allows
it to be cross referenced to a particular visitor.
•Any other details collected are those specifically provided by the visitor,
for instance by filling in questionnaire.
How we use this information:
•Information collected by our servers is used to help us maintain and
improve the web site.
•Information is never shared with third parties (other than with law enforcement
agencies in the course of an investigation).
•If you supply us with your postal address on-line (for instance, when
ordering) you will only receive the information for which you provided us your
address.
•Persons who supply us with their telephone numbers on-line will only
receive telephone contact from us with regards to the reason they provided it.
This information will not be used for telemarketing purposes.
About our mailing lists & Newsletter:
•Our mailing lists and Newsletter are run strictly on an opt-in basis.
We will not subscribe you to them without your knowledge.
•You can unsubscribe at any time using the method provided with each mailing.
•If you are not confident in our automatic unsubscription system you can
also contact us. Any of our staff will be happy to remove your from our mailing
lists.
•If you have provided your e-mail address to us you may receive an e-mail
invitation to subscribe to our Newsletter This does not mean that you are automatically
subscribed.
With respect to cookies:
•We only use cookies to record session information, such as items that
consumers add to their shopping cart.
•Visitors can also opt to have the site remember them between visits,
in which case the cookie will remain between sessions
•Other personal information is not stored in cookies by us.
Opting out:
•Any automatic mailing from us will include instructions on how to ensure
that you receive no further mailings from us if you so choose.
•You can also unsubscribe from our Newsletter online using the "Your
Account" page
•Alternatively contact one of our staff members and we will remove you
from the lists.
Commercial arrangements:
•Any information collected by us is only used by us. We do not sell or
share information about our customers with third parties.
•We do not partner with or have special relationships with any ad server
companies who collate information on our visitors.
Access to information:
•In accordance with the Data Protection Act, we can provide customers
with access of any information that we maintain about them. Applications should
be made in writing. Please note an administration fee will apply.
•Visitors can have this information corrected by writing to us at our
address.
General notes:
•From time to time, we may use customer information for new, unanticipated
uses not previously disclosed in our privacy notice. If our information practices
change at some time in the future we will post the policy changes to our Web
site to notify you of these changes and provide you with the ability to opt
out of these new uses. If you are concerned about how your information is used,
you should check back at our Web site periodically.
•We have appropriate security measures in place in our physical facilities
to protect against the loss, misuse or alteration of information that we have
collected from you at our site.
